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Terms & Conditions

  • Clients attending a course or workshop take full responsibility for themselves and their baby/child throughout the
    class/workshop. Registration is compulsory for each four-week program.
  • Clients have an obligation to inform Pumpkin & Pickle of illness e.g. symptoms of contagious infections.
  • If a client has any concerns, they are obliged to seek the advice of my medical professional before proceeding with the
    classes/workshops.

  • Clients commits to keeping the Instructor informed of any health issues that arise over the course of the classes, both for
    themselves and their baby/child/pregnancy.
  • Pumpkin & Pickle will never diagnose a medical condition and you should always seek advice from a medical professional if you
    are concerned about you or your baby/child.
  • If your baby is unwell, it is best not to attend the class. If your baby is crying excessively and cannot be comforted, he/she may
    be ill. Never practice massage on a distressed baby, or if your baby is limp, pale, has a temperature, or any difficulties breathing.
    Please seek appropriate medical help.
  • Pumpkin & Pickle recommends to leave 48 hours after your baby’s immunisations before massaging but if you are booked on a
    course, please feel free to come along to the class so that you are still involved in the pre & post massage support/discussion.
  • Organic Sunflower Massage Oil (therapeutic grade plus aromatherapy oils including chamomile, lavender, mandarin,
    watermelon seeds and oats – check with The Well Retreat for specific concerns) is provided as a base oil for the massage oil for the
    class, and extra is available to buy from The Well Retreat in Brackley. Should any allergies be suspected, Pumpkin & Pickle will
    share your details with clinical aromatherapist at the Well Retreat. This is the best oil for baby massage as it is taste free, nut free,
    smell free and 100% natural. It is also SLS free, parabens free, lanolin free and mineral oil free.
  • Patch tests are available on request as we do not use other oils in the baby massage classes/workshops.
  • Parent/carer remains solely responsible for the care and wellbeing of their child at all times whilst in attending a class with
    Pumpkin & Pickle.
  • Should any accident or incident occur, please notify class leader immediately. An accident/incident will be logged regardless
    of how minor/major. If medical attention is recommended, it is the responsibility of attending parent/carer to ensure this is
    sought.

Payments and Cancellations:

  • Full Payment is required at time of booking (part of the registration form).
  • Spaces are limited on all of the classes/workshops, therefore please check availability before sending in payment (email or FB
    messenger).
  • Payments are electronic through Monzo.
  • Once payment has been made your place on the course is secure.
  • PP reserve the right to cancel a course if there is a problem with the venue or the class size. In the event of cancellation, your
    course fee will be returned and will endeavour to offer you an opportunity to attend another course. If you wish to cancel your
    place before the course starts, you must give 21 days’ notice before the start date.
  • Unfortunately refunds for missed classes are not possible, but with notice, attending a class on another day may be possible –
    please liaise with Pumpkin & Pickle. Missed classes should be communicated at least 48hrs notice if possible.
  • If Pumpkin & Pickle cancels a class, a refund will be offered (£10 for the cancelled class, or £8 for Nature Play) or replace the
    class at another time.
  • Should unusual circumstances arise (such as 2020 COVID-19 pandemic), Pumpkin & Pickle will seek to continue classes remotely
    and will be in contact regarding such initiatives.

Social Media Policy

  • In order to ensure that everyone feels comfortable during the class/workshop, we ask that you adhere to the statements set
    out in this policy.
  • Refrain from divulging any information about other clients (& babies) within the class without permission from those involved.
  • Ensure that photographs or materials published on social networking sites do not identify other children or parents without permission from those involved.

GDPR

General Data Protection Regulation (GDPR – effective from 25-May-18) is the most significant legislation regarding privacy and data protection in 20 years, and it is necessary to ensure that we gain new data protection and privacy consent from all Pumpkin & Pickle customers. Please review the statement below and check the box on the online registration to agree to have your data processed in this manner.

Customer Data is processed in the following ways:

  • Customer information that is provided will be stored for a period of 5 years.
  • Only yours and your baby’s names are printed for the weekly registers and other relevant documents, the rest of your details are never printed out.
  • Customer information that is held electronically is done so upon a secure storage with password protected access.
  • Customers may be contacted via email, text message or whats app with details of the future classes or workshops. Please inform Pumpkin & Pickle if you do not want to be contacted in the future.
  • Customer data will never be shared with any third party for marketing purposes.
  • Customer data will be shared confidentially with The Well Retreat who provide bespoke baby massage oil, to ensure insurance can be provided should any adverse reactions occur – details of any allergies will be shared with The Well Retreat, Brackley.
  • Customers can request copies of the data Pumpkin & Pickle holds about them at any time.
  • Customers may withdraw consent in the future regarding the way in which their data is stored and used.